When you call Hollard Travel/United Healthcare, please give them the following information:
First and last name
Your DS-2019 Number
The nature of your illness or the reason you are seeking medical attention
Hollard Travel/United Healthcare will provide you with information for a nearby doctor’s office that accepts the insurance.
Make sure to write down the following information:
Address and a phone number of the doctor’s office
Name of the person that you spoke with at Hollard Travel
When you go to see a doctor, be sure to bring:
Your insurance information
Money (checkbook, debit/credit card) to cover the co-pay
Request a copy of all forms you sign or that are given to you regarding your medical visit.
If you seek medical attention while on your program, you will have to pay $100 deductible (co-pay) if your visit does not result in hospitalization. Deductible/copay is a fee that is normal for all insurance companies. You will not get back the money you paid for the co-pay.
Co-pay for doctor’s office visit and clinics- $100
Emergency Room/Hospital visit- $100. If you are hospitalized, you will not have to pay a $100 deductible
Please make sure to go to the Hospital Emergency Room only in case of true life-threatening emergency.
Please keep in mind that insurance authorization is required for all treatments and procedures over $1,500. It is very important that you contact Hollard Travel/United Healthcare immediately to make sure they are aware of you receiving medical attention. If you fail to receive this pre-authorization, you may be responsible for all medical costs.
Hollard Travel/United Healthcare must process your medical claim
Medical claims are summaries of medical services and expenses that are submitted to health insurance companies for payment, similar to receiving a bill at the end of a meal. If Hollard Travel/United Healthcare is alerted to you receiving medical attention right away, they will work with medical provider directly, to process your claim.
If you paid your medical bill at the time of your visit, you need to file a medical claim with Hollard Travel/United Healthcare. By filing a claim form with Hollard Travel/United Healthcare, you may be reimbursed for the expenses you had to pay yourself.
If you receive a medical bill from the medical provider, you will need to forward your bill and a completed claim form to Hollard Travel/United Healthcare
To file a claim, you must contact Hollard Travel/United Healthcare at 1-877-826-2910 and notify them you are filing a claim; then submit your medical records, doctor’s notes, prescriptions, receipts (if applicable)
All claims must be submitted within 30 days of the date of the medical visit or they will NOT be reimbursed.
When Submitting a claim:
Provide as much detail as possible.
Include copies of all the forms and receipts associated with your medical treatment.
Make sure that all information you provide is accurate, correct, and complete.
Please note, being reimbursed for out-of-pocket expenses may take time and is not guaranteed.
Please contact Alliance Abroad if you have any questions about your insurance. You may contact Regional Account Manager or call our 24 hour Support Line: 1.888.830.9455
Unexpected and urgent medical treatment resulting from an accident or illness.
Repatriation: In the event of death, repatriation of mortal remains, including transportation of the body from the site of death to the sending funeral home to the airport, minimally necessary casket or air tray for transport, coordination of consular services, procuring death certificate and transport of the remains from the airport to the receiving funeral home.
Medical Evacuation: Transportation to a medical facility that can provide appropriate care in the event of serious injury or sickness that cannot be adequately dealt with at the location where the illness or accident took place.
Bedside visitation for one family member in case of critical illness or accident.
Skiing and snowboarding coverage for accidents that occurred on official and groomed trails.
Injuries sustained while skiing or snowboarding off official paths, or sustained due to alcohol/drug consumption
Costs relative to treatment of the mental health and mental disorders of the insured.
Willful attempt at self- injury; suicide or attempted suicide.
Injuries resulting from criminal activity or resulting while one is arrested or imprisoned.
Injuries resulting from natural catastrophes.
AIDS, no matter how it is acquired or called, or HIV infection.
Self- treatment or disobedience of a doctor’s advice.
Pregnancy (incl. tubal pregnancy), childbirth, abortion and any consequent complications or diseases.
Involvement in hazardous activities including motor sports, flying, hang-gliding, sailing and underwater sports and hobbies, jumps from height, climbing requiring special equipment and speleology (spelunking).
Consumption of alcohol, narcotics and other opiate or illegal substances. Injuries sustained due to alcohol or drug consumption or accidents where the insured was operating a motor vehicle under the influence of drugs or alcohol.
For a full list of exclusions, please see Insurance Master Policy
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